Strategic management of tourism and cultural business (2020/2021)

Course code
4S02580
Name of lecturer
Marta Maria Ugolini
Coordinator
Marta Maria Ugolini
Number of ECTS credits allocated
9
Academic sector
SECS-P/08 - MANAGEMENT
Language of instruction
Italian
Location
VERONA
Period
I semestre (Lingue e letterature straniere) dal Sep 28, 2020 al Jan 9, 2021.

Lesson timetable

Go to lesson schedule

Learning outcomes

The course aims to provide a series of interpretative and practical tools for the management of cultural organizations (museums, theaters, libraries, festivals) and hotel businesses, with particular reference to the situation of Italy in the global tourism market. At the end of the course, the students will be able to identify the main market trends in cultural motivated tourism, as well as the institutional variables and the managerial guidelines suited to cultural organizations and hospitality businesses.

Syllabus


1. The features of the cultural sector
The perspective / The cultural sector. The most recent evolution / The role of technology / Cultural enterprises, cultural industries and creative enterprises / The debate on state intervention / The topic of accessibility
2. Cultural enterprises
The theoretical framework / The actors of the system / An overview
3. Culture and local development
The territorial dimension and cultural tourism / From the industrial district to the advanced cultural district / The UNESCO sites / The creative cities UNESCO / The European Capitals of Culture / The Italian Capitals of Culture
4. The toolbox for culture
Strategic planning / Cultural demand and audience development activities / Participatory planning / Institutional communication and Annual Report / Cultural project management / Performance indicators / Economic impact assessment
5. New technologies
The impacts of technology in the cultural sector / The Internet / Social media networks / The mobile devices / Virtual reality and augmented reality / The gamification / Modeling and 3D printing / The future at the present: Internet of Things, Big Data and Artificial intelligence
6. The financing of the cultural sector
The reasons for a reflection / The theme of sustainability / Management balances / Volunteering / The sources of funding

- The hotel business in the tourism system
- Processes of production and service provision in the hotel industry
- Hotel competitive strategies
- Basic elements of hotel management: brand, management, facilities
- Marketing policies in hotel industry
- Quality and customer satisfaction in the hotel industry
- A conceptual map for service quality
- Balancing demand and production capacity, pricing policies
- Organization and operational management of a hotel business

Assessment methods and criteria

An oral examination with open questions will be carried out to assess:
- knowledge of concepts,
-ability to apply knowledge,
-appropriate use of the technical language.