The Master will allow students to acquire and/or develop specific English language skills in operational and managerial areas where intermediation and negotiation between parties are crucial.
Priority will be given to international relations at commercial and diplomatic level, proceeding from the assumption that key characteristics of good communicators at all levels of linguistic competence and in all areas of work include flexibility, ability to win interlocutors’ trust, and familiarity with critical and responsible thinking.
By the end of the course, participants will be able to apply acquired skills to their areas of work, whether private or public, profit or non-profit. They will also have acquired the means to manage wide-ranging commercial, diplomatic and relational contacts at both national and international level.
The Master will thus train specialists in economic and diplomatic communication in English, since relational networks in international professional contexts require cooperation between parties seldom sharing the same linguistic-cultural backgrounds.
At the end of the course, participants will have developed international intermediation and negotiation competence in English, both in the commercial and diplomatic fields, with specific attention to interpersonal skills and emotional intelligence being essential abilities in successful negotiation. Moreover, the final part of the course provides for a dedicated module simulating an international commercial negotiation managed by experts in the field.
Main objectives of the course are (a) to promote the acquisition and/or improvement of written and oral communication skills in English and (b) to develop professional skills, both in formal professional contexts (work meetings and international negotiations) as well as in more informal social contexts. The development of such practical skills and knowhow is especially facilitated by the “learning by doing” approach, a key feature of the course methodology.
More specifically, participants will be able to
(1) integrate content and language skills in the following professional areas:
-Global competition and business
-Global legal studies
-Governance and conflict
-Institutional framework of the European Union
-Market disruption and client centricity
-Web and social media marketing
-Electronic commerce and information technologies
-Global dimensions in supply chains: fair trade and logistics networks
-Corporate reporting and performance analysis
-Economics and art markets
-Wine industry business
-Business crisis leadership
-Negotiation with the EU and the UN
-Protocol and etiquette
(2) know how to relate to international business partners with competence, fluency, ease and effectiveness;
(3) master techniques of negotiation and intermediation in commercial, diplomatic and, more generally, international relations;
(4) interact with fluency in corporate events, to develop and/or consolidate pre-existing relationships;
(5) chair and actively participate in meetings and conferences;
(6) integrate traditional communicative tools, such as letters and e-mails, with most advanced technologies such as social networks, VoIP techniques, screen-capture or blogs.
Each content module is integrated with and complemented by linguistic in-depth studies, to consolidate specialized contents by means of language practice. To do so, practical activities for individuals and/or groups will be activated with the purpose of:
- Development of vocabulary and specific structures in professional and persuasive discourse;
- Improvement of pronunciation and communicative fluency;
- Development of skills aimed at designing and giving public speeches;
- Development of negotiation and conflict management techniques;
- Development of verbal, non-verbal and paraverbal communication strategies;
- Development of translating skills in the commercial field.
The number of students admitted to the course has been intentionally limited in order to offer each participant in-depth linguistic practice and content discussion through direct involvement in each activity.